SHIPPING POLICY
For all items currently in stock, once payment is received, those items are available for immediate shipping and I do my best to package and ship them out the next business day, but at most within three days guaranteed. U.S. Shipping is now free for all purchases over $75 (and $5 for anything below that) and includes insurance. I have lowered my international rates and now ship to Canada for $8 and most other countries $10. Due to the high cost of insurance for international shipping, I do not include insurance for packages shipped out of the country. Please contact me at shalondesigns@gmail.com after placing your order if you wish to add international insurance and I will send a payment request for the actual cost after entering your address. A description of the item and its care will be included. I am happy to add any gift message you wish, just email me at shalondesigns@gmail.com when you purchase.
RETURN POLICY
My ultimate goal is a satisfied happy customer. I accept returns for any reason within 15 days of purchase if received in the same condition as purchased, and will happily refund the item amount minus shipping charges*. I am also happy to repair any item for the first year for the cost of shipping in most cases, but I will not be able to replace unique stones in one of a kind pieces. Please remember that handmade jewelry is often delicate and please follow the care instructions I provide in your package, as the care will differ depending on the materials used. *Custom orders cannot be returned in most cases.
PAYMENT METHOD
I currently accept Paypal and major credit cards. See my FAQ tab for information on layaway.