SHIPPING POLICY


For all items currently in stock, once payment is received, those items are available for immediate shipping and I do my best to package and ship them out the next business day, but at most within three days guaranteed. Shipping is a flat $7 in the U.S. and includes insurance for the total cost of your item. I ship to Canada for $11 and all other countries $16. Due to the high cost of insurance for international shipping, I do not include insurance for packages shipped out of the country. Please contact me at shalondesigns@gmail.com if you wish to add international insurance and I will send a payment request for the difference. A description of the item and its care will be included. I am happy to add any gift message you wish, just email me at shalondesigns@gmail.com when you purchase. 

RETURN POLICY

My ultimate goal is a satisfied happy customer.  I accept returns for any reason within 15 days of purchase if received in the same condition as purchased, and will happily refund the item amount minus shipping charges.  I am also happy to repair any item for the first year for the cost of shipping in most cases, but I will not be able to replace unique stones in one of a kind pieces. Please remember that handmade jewelry is often delicate and please follow the care instructions I provide in your package, as the care will differ depending on the materials used.

PAYMENT METHOD

I currently accept Paypal and major credit cards. See my FAQ tab for information on layaway.  

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