Frequently asked questions
What is the shipping policy?
For any one of a kind item and all items currently in stock, once payment is received, those items are available for immediate shipping and I do my best to package and ship them out the next business day, but at most within three days guaranteed. Shipping is a flat $7.00 within the United States and includes insurance. I ship to Canada for an additional cost of $11 and all other countries $16 (for out of the country I ship uninsured due to the high cost of international insurance, please contact me at email@example.com if you wish to add insurance and I will send a paypal request for the calculated difference). *I am obligated to add California state sales tax to anyone in my home state.
All items are shipped with in a natural tan gift box with decorative Washi tape ribbon. A description of the item and its care will be included. I am happy to add any gift message you wish, just email me at firstname.lastname@example.org when you purchase.
Can I buy an item on layaway?
Shalon Designs offers layaway on any item over $100. Any item or items that TOTAL $100.00 or more may be purchased through a layaway plan*. To place an item(s) in lay-away, please contact me at email@example.com or through the contact form at the bottom of the homepage of this website. We will then come to a mutually agreed upon payment schedule.
A non-refundable down payment of 25% is made when the item(s) is placed in layaway.
I will send you a personal link to the item which allows you to make partial payments without shipping charges until the final payment when shipping will be added. Once your first payment is received your item will be marked as “out of stock” on the website. An email with the payment link will be sent to you the day before each payment is due. You may keep the item(s) in lay-away up to 90 days, with payments being made every week or up to every two weeks.
Once the item(s) are paid in full (including postage), the item(s) will be shipped. If more than one item is involved in the layaway, no items may be deleted from the Lay-Away. All payments for layaway are NON-REFUNDABLE.
*Layaway for sale items is only available for items that are over $200 at the sale price.
Stay in touch, please. Problems arise in life and I'm willing to consider amending the layaway terms, if needed. We've all had unexpected expenses occur. After two weeks of no customer contact and a missed payment, the layaway will be cancelled.
What is the return policy?
My ultimate goal is a satisfied happy customer. I accept returns for any reason received within 15 days of purchase if received in the same condition as purchased, and will happily refund the item amount minus shipping charges. I am also extremely reasonable about repairs, please email me and I will deal with them on a case by case basis. Happy to repair any item for the first year for the cost of shipping in most cases, but I will not be able to replace unique stones in one of a kind pieces.
Please remember that handmade jewelry is often delicate and please follow the care instructions I provide about cleaning or wearing in the shower as the care will differ depending on the materials used.
Who is the artist?
I am a wife and mother of a daughter, twin sons, and a feisty Samoyed named LunaBear. Formerly a psychologist, I retired to stay at home when the twins were born and as they grew my boys became rock collectors with the side effect that I fell in love with stones. They have since moved on to other things, but I became a jewelry designer, maker and metalsmith. I love fabricating pieces completely from scratch with metal, fire and the incredible stones that inspire me.
Can I buy something from the gallery?
If you love a piece you see in the gallery that has sold and would like a similar piece made, please contact me using the contact form at the bottom of the homepage on this website or email me at firstname.lastname@example.org. We can discuss creating a similar custom piece to your liking. If a piece you saw on social media has not yet been listed you can contact me in the same way or by DM on instagram (@shalondesigns) and let me know you're interested.